Shipping Policy
Last updated: May 25, 2026
Company Information
- Legal Name
- BILL XIX LIMITED
- Company Number
- 80270148
- Company Type
- Private Company Limited by Shares
- Date of Incorporation
- 24 April 2026
- Registered Business Activity
- Import / Export Trade
- Business Operations
- online retail and import-export of home and garden goods
- Share Capital
- HKD 10,000
- Registered Office
- FLAT 2304, 23/F HO KING COMMERCIAL CENTRE2-16 FA YUEN STREETMONG KOK, HONG KONG
- Website / Brand
- HomeGardenCool.com
- Customer Support
- support@homegardencool.com
Overview
BILL XIX LIMITED, operating the HomeGardenCool online store at homegardencool.com, strives to deliver your orders promptly and reliably. This Shipping Policy outlines our delivery process, estimated timelines, and what you can expect when placing an order with us.
Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email confirmation once your order has been placed and another when it has been dispatched.
Delivery Time
Standard shipping delivery times range from 5 to 12 business days from dispatch, depending on your location and local carrier schedules. Business days exclude weekends and public holidays. Delivery times are estimates and not guaranteed, as factors such as customs processing, weather conditions, or carrier delays may affect arrival dates.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the total weight of your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package. If you do not receive tracking information within 3 business days of placing your order, please contact us at support@homegardencool.com.
Delivery Address
Please ensure your delivery address is complete and accurate at the time of checkout. BILL XIX LIMITED is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
International Shipping
We ship to select international destinations. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact our support team within 14 days of the estimated delivery date. We will work with you and the carrier to resolve the issue, which may include a replacement or refund at our discretion.
Contact Us
For any shipping-related questions, please contact BILL XIX LIMITED at support@homegardencool.com.