Refund Policy

Overview

BILL XIX LIMITED, operating HomeGardenCool (HomeGardenCool.com), wants you to be satisfied with your purchase. If you are not completely happy with your order, this Refund Policy allows you to return eligible items within 14 days of delivery.

Return Eligibility

To be eligible for a return and refund, items must meet the following conditions:

• Returned within 14 days of the delivery date
• Unused and in the same condition as received
• In the original packaging with all tags and accessories included
• Accompanied by proof of purchase (order confirmation email or receipt)

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, washed, or altered
• Items not in their original packaging
• Items returned after the 14-day return window
• Items marked as final sale (if applicable)

How to Initiate a Return

To start a return, please contact our customer support team at support@homegardencool.com with your order number and reason for return. Our team will provide you with return instructions and the appropriate return address.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving a wrong or defective item). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5 to 10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different product, please contact our support team. Exchanges are subject to product availability and follow the same return conditions outlined above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

For return and refund inquiries, please email BILL XIX LIMITED at support@homegardencool.com.