Privacy Policy

Introduction

BILL XIX LIMITED ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit homegardencool.com, operated under theHomeGardenCool brand, and when you make purchases from us.

BILL XIX LIMITED is the data controller responsible for your personal information in connection with this website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when placing an order or contacting us, including:

• Name and contact information (email address, phone number)
• Billing and shipping address
• Order history and preferences
• Communications you send to us

Payment details are handled securely by our authorised payment service providers. We do not store full payment card numbers on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers and operating system

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Provide customer support
• Improve our website and product offerings
• Send promotional communications (with your consent where required)
• Comply with legal obligations
• Prevent fraud and ensure security

Information Sharing

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

• Authorised payment service providers to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist with website hosting and analytics
• Legal authorities when required by law

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us at support@homegardencool.com.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact BILL XIX LIMITED at support@homegardencool.com.